US Travel Assist is a private company unaffiliated with the U.S. Government. The service offers U.S. Citizens a PDF editor and customer support to simplify the process of fulfilling passport applications for a fee. Passport application must still be submitted trough official U.S. website. By paying for and using our private service you confirm acknowledgment of the above statements.
Refund Policy
Last edited: 02/25/2022
US Travel Assist uses the information users provide on its website to pre-fill your application documents. US Travel Assist is not responsible for any mistakes you may make or any inaccuracies in the information that you provide to us that may result in your failure to receive a Document. No refund will be issued should the above-mentioned circumstance occur.
Because user satisfaction is our priority, we do guarantee a full refund within 120 days from the date of purchase under the following limited circumstances: (1) If you didn't receive the package; (2) you could not use the application package; (3) your order item is not available; (4) US Travel Assist is not able to fulfill the order; (5) you were overall not satisfied with the services rendered. Under these circumstances, you will get a refund of the entire amount you have paid.
If the U.S. Department of State rejects your application because of an error we made, you will have the option to let us fix the problem without any additional charges or to get a refund of your package cost
For any questions regarding your application package or if your refund request is not listed above please contact our billing department at +1 833-602-2204
ustravelassist.com belongs to a private enterprise that assists its clients in the preparation and completion of Passport applications Forms prior to their submission to an official U.S. Passport Agency. ustravelassist.com is not an official Government organization nor is it affiliated with any U.S. Federal Government agencies, nor can it provide legal advice. If legal services are required in this regard, clients are advised instead to seek out a qualified and practicing legal advocate.
The Online Passport Form PDF editor and customer support offered by ustravelassist.com is an optional service that requires an additional fee to be paid before it can be utilized. It is designed to simplify and speed up the process of applying for a U.S. Passport for citizens of the United States. Alternatively, the documents required to apply for a U.S. Passport can also be obtained for free on the U.S. official Government Passport website. However, this will not benefit from the simplified PDF editor and error checking services provided by ustravelassist.com.
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